Privacy Policy

Effective Date: January 1, 2026

At Helper Home (referred to as "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website and domestic service enquiry channels.

1. Information We Collect

When you enquire about domestic services, we collect information necessary to facilitate suitable household coordination, including:

• Contact details such as your full name, phone number, and email address.
• Location details including your city, area, and general locality.
• Household requirements, including service category (e.g. Maid, Cook, Babysitter, Elderly Caretaker), preferred working hours, target start date, and specific routine notes.

2. How We Use Your Information

We use the collected information strictly for legitimate operational purposes:

• To contact you regarding your domestic service enquiry.
• To understand your household requirements and identify matching domestic helpers or caretakers.
• To coordinate candidate introductions and confirm service expectations.
• To provide ongoing coordination support and customer assistance.

3. Data Confidentiality & Sharing

We do not sell, rent, or trade your personal information to third-party advertisers. Relevant details regarding your locality and household scope are shared only with prospective domestic candidates strictly for coordinating service feasibility.

4. Data Security

We implement standard administrative and technical measures to protect your personal information against unauthorized access, loss, or misuse.

5. Contact Us

If you have questions regarding this Privacy Policy or wish to update your details, please reach out via our Contact Us page.